Privacy Policy
EnglishPapa is committed to protecting your privacy and ensuring the security of your personal information.
Introduction
This Privacy Policy explains how EnglishPapa ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our corporate English training services, visit our website, or interact with us in any way.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Information
When you request a consultation, book training, or contact us, we may collect:
- Name and contact details (email address, phone number)
- Company name and job title
- Training requirements and preferences
- Payment and billing information
- Language proficiency level and learning goals
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- To provide and deliver corporate English training services
- To communicate with you about your training programme
- To process payments and maintain financial records
- To match you with the most suitable trainer via our match.expert system
- To improve our services and website functionality
- To send you marketing communications (with your consent)
- To comply with legal obligations and resolve disputes
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract performance: To deliver the training services you've requested
- Legitimate interests: To improve our services and communicate with you
- Legal obligation: To comply with tax, accounting, and other legal requirements
- Consent: For marketing communications and non-essential cookies
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure SSL encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection and confidentiality
Your Rights
Under UK GDPR, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data (in certain circumstances)
- Right to restriction: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to certain types of processing
- Right to withdraw consent: Withdraw consent for data processing at any time
Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, we retain client data for up to 7 years for accounting and legal purposes.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
MATCH.EXPERT LTD.
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Questions About Privacy?
Contact us to learn more about how we protect your data.