English for Healthcare & Care Homes
Specialised communication training for nurses, care home staff, and healthcare professionals in the UK. Improve patient safety, team collaboration, and CQC compliance.
Why Healthcare Communication Matters
Clear English communication is essential for safe patient care, regulatory compliance, and effective teamwork in UK healthcare settings.
Patient Safety & Care Quality
Clear English communication prevents medical errors, ensures accurate handovers, and improves patient outcomes.
Regulatory Compliance
Meet CQC standards and NMC language requirements. Ensure documentation and communication meet NHS quality frameworks.
Patient-Centered Communication
Compassionate, clear language helps patients understand treatment, build trust, and feel reassured during care.
Course Modules
Comprehensive curriculum covering all aspects of healthcare communication.
Patient Communication & Bedside Manner
Medical Terminology & Clinical Vocabulary
SBAR Handovers & Shift Briefings
Explaining Procedures, Treatments & Medications
Care Planning & MDT Communication
Patient Safety & Incident Reporting
Safeguarding & Vulnerable Adults
Cultural Sensitivity & Person-Centred Care
Speaking to Families & Managing Difficult Conversations
Telephone Communication (GPs, consultants, relatives)
Written Documentation (care plans, patient notes, reports)
End-of-Life Communication & Compassionate Care
Who Is This Programme Designed For?
This programme is essential for healthcare professionals whose roles require clear English communication for patient safety and quality care:
- Nurses and healthcare assistants (HCAs): For clear patient communication, handovers, and documentation.
- Care home staff and managers: For person-centred care, family communication, and CQC compliance.
- Doctors and medical practitioners: For patient consultations, MDT meetings, and professional correspondence.
- Allied health professionals (physios, OTs, etc.): For treatment explanations and care plan discussions.
- Hospital administrators and ward coordinators: For effective team management and stakeholder communication.
- Pharmacy and clinical support staff: For medication instructions and patient safety communication.
- Mental health and community care teams: For sensitive conversations and crisis intervention.
- Social care and domiciliary care staff: For home visits, family liaison, and safeguarding reporting.
What Makes Our Healthcare Training Different
Not generic language lessons — specialised training designed for UK healthcare professionals.
Healthcare-Specific Scenarios
Training based on real hospital and care home situations: handovers, patient assessments, family conversations, and emergency communication.
Trainers with Healthcare Experience
Our teachers understand NHS systems, CQC requirements, and medical terminology — not just generic language teaching.
Dedicated Account Manager
One point of contact for scheduling, progress tracking, curriculum adjustments, and compliance reporting.
Clinical Communication Focus
Practice handovers, patient explanations, incident reporting, safeguarding discussions, and multidisciplinary team meetings.
Progress Tracking & Reporting
Monthly reports for HR and management with attendance, progress metrics, and recommended next steps.
Flexible Delivery for Shift Workers
Online, on-site, and hybrid training designed for rotating shifts, night staff, and part-time healthcare workers.
Flexible Training Formats
Designed for busy healthcare teams with flexible scheduling and delivery options.
Ward/Team Group Training (4–12 participants)
Ideal for nursing teams, care home staff, or hospital departments. Focus on team communication, handovers, and collaborative care.
Small Team Sessions (2–3 participants)
Intensive training for specialist units, leadership teams, or staff preparing for NMC assessments.
1:1 Coaching for Senior Staff
Personalised coaching for matrons, care home managers, clinical leads, and healthcare professionals preparing for leadership roles.
Flexible Scheduling for Shift Workers
Morning, evening, and weekend sessions to accommodate nursing shifts, on-call rotas, and part-time staff availability.
Healthcare Communication Skills You'll Learn
From patient bedside manner to clinical documentation, we cover the full range of healthcare communication skills needed for UK healthcare settings:
Patient Communication
Taking patient history, explaining treatments and procedures, responding to patient concerns, comforting anxious patients, and end-of-life conversations.
Clinical Documentation
Patient notes and care plans, incident and safeguarding reports, discharge summaries, clinical handovers (written), and medical correspondence.
Team Communication
Shift handovers (SBAR), MDT meetings, care planning meetings, escalating concerns, and communicating with GPs and consultants.
Professional Skills
Speaking to families about care, telephone communication, conflict resolution with patients/relatives, cultural sensitivity, and safeguarding discussions.
Outcome: Your healthcare team will communicate more clearly and confidently, leading to safer patient care, better compliance, and improved team collaboration.
Real Clinical Scenarios
Practice communication in situations healthcare professionals face every day.
Shift Handovers (SBAR)
Practice structured handovers using SBAR: Situation, Background, Assessment, Recommendation. Essential for patient safety.
Patient Assessments
Learn to take patient history, ask symptom questions, and document observations clearly and accurately.
Explaining Treatments
Practice explaining medical procedures, medications, and care plans to patients in simple, reassuring language.
Family Conversations
Develop skills for speaking to families about patient progress, care decisions, and addressing concerns with empathy.
Incident & Safeguarding Reporting
Learn the language and structure for documenting incidents, safeguarding concerns, and escalating serious issues.
Multidisciplinary Team Meetings
Practice contributing to MDT discussions, care planning meetings, and collaborating with doctors, physios, OTs, and social workers.
How It Works
From consultation to training delivery, we make healthcare English training simple and effective.
Initial Consultation
We assess your healthcare organisation's communication needs, staff English levels, and compliance requirements.
Language & Skills Assessment
Staff complete a healthcare-focused English assessment covering clinical scenarios, patient communication, and documentation.
Tailored Programme Design
We create a customised curriculum and match your team with an experienced trainer who understands healthcare communication.
Training Delivery + Reporting
Regular sessions (online or on-site) with monthly progress reports for HR, including attendance, skills development, and CQC-relevant improvements.
The Impact on Your Healthcare Organisation
Better communication leads to safer care, happier staff, and improved compliance.
What Healthcare Leaders Say
"Our international nurses gained confidence in clinical handovers and patient communication. We saw measurable improvement in teamwork and patient feedback."
Matron, NHS Hospital Trust, London
"The training is specifically designed for care home staff — not generic English lessons. Our team now documents incidents clearly and communicates better with families."
Care Home Manager, Surrey
Improve Patient Care Through Better Communication
Book a free consultation to discuss English training for your healthcare team.
Book Your Free Consultation